Privacy Policy

Terms and conditions

Please read the terms and conditions carefully.  

By accessing this website, you agree to the following terms and conditions, as they may be amended from time to time.

1. Children and teens (below the age of 18 years old) are required to obtain consent from parents/or legal guardian for counselling. Parents/legal guardians have to provide their particulars, in addition to the child/teen’s particulars on the registration form.
2. Circumstances may not permit our Psychotherapist / Counsellors to respond immediately to request for appointment or attention in the event of crisis or emergency. If you are feeling suicidal and you would like immediate assistance, please call the police on 999 or Samaritans of Singapore (SOS) on 1800 214 4444. If you feel that you may be at immediate risk of harming yourself, call 995 or approach the A&E department of your nearest hospital. 
3. If you or any person is in any danger, or you require immediate assistance to any emergency and dangerous situation, please notify the police on 999. 
4. We are not legal practitioners and therefore not in a position to provide any legal advice. Neither will we make recommendations of law firms or legal practitioners. You should seek formal legal advice, if such is required. We will try our best to help you in your situation, but we will not be liable for any mishaps, decisions that you make, losses you have incurred, including psychological or emotional damage, any physical damages to your property, yourself or others. CT Counselling Pte Ltd expressly disclaims, to the fullest extent permitted by applicable law, all liability in any form whatsoever with respect to acts or omissions made by you arising from the use of our CT Counselling services.
5. This website may contain links to external websites and likewise external websites have links to this website. CT Counselling is not responsible for the content or operation of any such external sites.
6. While every effort has been made to ensure the accuracy of the content on this website, CT Counselling cannot warrant the accuracy of any information found in this website or any other websites linked to our website.

By signing up with CT Counselling Pte Ltd, you thereby certify that you (i) are at least 18 years of age or have obtained parental consent if you are below 18 years of age, and (ii) agree to these terms and conditions. 

If you have provided us with false information with regards to the above conditions, we will not be held accountable or responsible for any mishaps, decisions that you make, losses you have incurred, including psychological or emotional damage, or any physical damages to your property, yourself or others.

Privacy policy

Your privacy is very important to us. Every effort will be made to safeguard and protect your privacy. This section is intended to inform you of our policies, procedures and practices regarding the collection, use and disclosure of any information that you provide to us.

This policy may be updated from time to time.

Confidentiality

1. Protecting your personal information is a priority for us. We will not provide your personal information to other third parties without your consent, except when required by the law, or if it is assessed that you are at serious risk of harming yourself or someone else, or if there is a clear child protection issue. In such situations, we are duty bound and compelled by law to inform the appropriate authorities and relevant persons who can best provide the support to prevent such injury or harm.
2. It is possible that, at any time, we may be compelled by law to provide the relevant authorities with access to documents held by CT Counselling, or to attend interviews with them in connection with the work we have done with you. In the unlikely event that such a situation arises, we shall comply with the request only to the extent that we are bound by law to do so. Also, insofar as it is practicable or permitted under the relevant law, we shall notify you of the request or the sharing of information. As part of our service to you, we will do our best to protect your interests in those circumstances.
3. Where you provide us with any personal data of third parties, you confirm that you have obtained all necessary consents to do so, and that we may collect, use and disclose such personal data for the purposes set out above, in accordance with the Personal Data Protection Act 2012 or its subsequent equivalent legislation.
4. We reserve the right to disclose any information to our professional indemnity insurers.
5. To ensure quality of our Psychotherapy & Counselling services, our counsellors receive regular clinical supervision. We may keep transcripts of counselling sessions for supervision and training purposes. We will not disclose your identity in those transcripts to protect your identity.

What information we collect:

1. In order for us to meet your needs and to facilitate the counselling session, we will be collecting as part of the Intake Process personal information such as, but not limited to, your Name, I/C / PP Number, Profession, Resident Status, Marital Status, Number and Ages of Children if any, Contact Number, Email address, Home address and your Emergency contact. 
2. You have the right to terminate our service at any time. However, we will reserve the right to retain the information you have provided during the course of your counselling with us. The privacy policy will still apply even if you terminate your counselling with us.

How long we keep the information about you:

1. Any of the information that we hold about you described above, will be held for up to three (3) years from the initial point of contact, whether you decide to use our services or not.